Shipping policy

Last updated: October 25, 2026

This Shipping Policy applies to orders placed on the Ropellent online store, operated by Sellify LLC ("Ropellent", "we", "us").

Where we ship

We currently ship to addresses within the United States only. We do not ship internationally at this time.

Order processing

Orders placed Monday to Friday typically ship within 1 business day. Orders placed on weekends or US federal holidays ship on the next business day. During sales or peak periods, processing can take up to 3 business days. If your order will be delayed beyond that, we will email you.

Delivery times

Once shipped, orders usually arrive within 3–7 business days. Delivery times are estimates provided by the carrier and are not guaranteed. Weather, carrier delays and remote addresses can add time.

Shipping costs

Shipping costs, if any, are calculated and shown at checkout before you pay. Orders of 3 or more bags ship free within the US.

Order tracking

When your order ships, we'll email you a confirmation with a tracking link. If you haven't received it within 2 business days of ordering, please check your spam folder or contact us.

Address accuracy

Please make sure your shipping address is correct at checkout. If you need to change it, contact us as soon as possible. We can update it only if the order hasn't shipped yet. We're not responsible for orders delivered to an incorrect address entered at checkout, but we'll do our best to help.

Lost, stolen or damaged packages

  • Damaged on arrival: Contact us within 14 days of delivery with your order number and a photo of the damage, and we'll send a replacement at no cost.
  • Not arrived: If your tracking hasn't updated for 7 days or your order hasn't arrived within 10 business days of shipping, contact us and we'll work with the carrier or send a replacement.
  • Marked delivered but not received: Please check around your property, with neighbors and your local post office, and allow 48 hours, since carriers sometimes mark packages delivered early. If it still hasn't turned up, contact us and we'll help.

Undeliverable packages

If a package is returned to us as undeliverable (for example, because of an incorrect address or a refused delivery), we'll contact you to arrange reshipment or a refund of the product cost.

Sales tax

Sales tax is charged where required by law and shown at checkout.

Contact us

Questions about your shipment? Email us at support@ropellent.com with your order number.

Sellify LLC (Ropellent)
5826 New Territory Blvd #1050
Sugar Land, TX 77479
United States