Refund policy

Last updated: October 25, 2026

This Refund Policy applies to purchases made on the Ropellent online store, operated by Sellify LLC ("Ropellent", "we", "us").

30-day money-back guarantee

If you're not happy with Ropellent for any reason, contact us within 30 days of the delivery date and we'll refund your order in full.

How to request a refund

Email us at support@ropellent.com within 30 days of delivery.
Include your order number and the name or email used on the order.
Tell us briefly what didn't work for you. This helps us improve, but it won't affect your refund.

In most cases you won't need to send the product back. If we need a return for a specific order, we'll email you instructions and a prepaid return label.

When you'll get your money

Once we approve your refund, it is issued to your original payment method within 5 business days. Depending on your bank or card issuer, it may take a further 5–10 business days to appear on your statement.

Damaged, defective or wrong items

If your order arrives damaged or defective, or you received the wrong item, contact us within 14 days of delivery with your order number and a photo. We'll send a replacement or issue a full refund, whichever you prefer.

Cancellations

To cancel an order, contact us as soon as possible. If the order hasn't shipped yet, we'll cancel it and refund you in full. If it has already shipped, you can still use our 30-day money-back guarantee once it arrives.